Emotional Intelligence

Personal Development


Description

Emotional intelligence describes the ability to understand one"s own feelings. It also provides great insight on how emotion influences motivation and behavior. The concepts of Emotional Intelligence have been around since the early 20th century, but the term was first introduced by Wayne Payne in 1985.

With our Emotional Intelligence workshop your participants will gain a better understanding of self-management and self-awareness. This in turn will give them better insight and control over their actions and emotions. With a greater understanding of emotions participant"s will experience a positive impact on their professional and personal lives.

Emotional Intelligence Course Outline:

Module One: Getting Started
Workshop Objectives

Module Two:What is Emotional Intelligence
Self Management
Self Awareness
Self Regulation
Self Motivation
Empathy

Module Three:Four Skills in Emotional Intelligence
How to Accurately Perceive Emotions
Use Emotions to Facilitate Thinking
Understand Emotional Meanings
Manage Emotions

Module Four:Verbal Communication Skills
Focused Listening
Asking Questions
Communicating with Flexibility and Authenticity

Module Five:Non-Verbal Communication Skills
Body Language
The Signals You Send to Others
It"s Not What You Say, It"s How You Say It

Module Six:Social Management and Responsibility
Benefits of Emotional Intelligence
Articulate your Emotions Using Language.

Module Seven:Tools to Regulate Your Emotions
Seeing the Other Side
Self Management and Self Awareness
Giving in Without Giving Up

Module Eight:Gaining Control
Using Coping Thoughts
Using Relaxation Techniques
Bringing it All Together

Module Nine:Business Practices (I)
Understand Emotions and How to Manage Them in the Workplace
Role of Emotional Intelligence at Work
Disagreeing Constructively

Module Ten:Business Practices (II)
Optimism
Pessimism
The Balance Between Optimism & Pessimism

Module Eleven:Making an Impact
Creating a Powerful First Impression
Assessing a Situation
Being Zealous without Being Offensive

Content
  • Emotional Intelligence
  • 1. Emotional Intelliegence - Getting Started
  • Pre-Assignment
  • 2. What is Emotional Intelligence
  • Module 02 Case Study
  • Quiz - module 2
  • 01-Self Management Skills
  • 02-How Aware are You
  • 3. Four Soft Skills in Emotional Intelligence
  • Module 03 Case Study
  • Quiz - module 3
  • 03-Express Yourself
  • 04-Empathy is Key
  • 4. Verbal Communication Skills
  • Module 04 Case Study
  • Quiz - module 4
  • 05-Say What You Mean
  • 5. Non Verbal Communication Skills
  • Module 05 Case Study
  • Quiz - module 5
  • 06-Angry_ Who Me
  • 6. Social Management and Responsibility
  • Module 06 Case Study
  • Quiz - module 6
  • 07-How Do You Feel
  • 7. Tools to Regulate Your Emotions
  • Module 07 Case Study
  • Quiz - module 7
  • 08-To Be or Not to Be
  • 8.Gaining Control
  • Module 08 Case Study
  • Quiz - module 8
  • 09-I Heard You Say
  • 9. Business Practices _I_
  • Module 09 Case Study
  • Quiz - module 9
  • 10. Business Practices _II_
  • Module 10 Case Study
  • Quiz - module 10
  • 10-Agree to Disagree
  • 11. Making an Impact
  • Module 11 Case Study
  • Quiz - module 11
  • 11-Is the Glass Half Full
  • Module 12 Closing
  • Recommended Reading List
Completion rules
  • All units must be completed
  • Leads to a certification with a duration: Forever