Facilitation Skills

Supervisors & Managers


Facilitation is often referred to as the new cornerstone of management philosophy. With its focus on fairness and creating an easy decision making process. Creating a comfortable environment through better facilitation will give your participants a better understanding of what a good facilitator can do to improve any meeting or gathering.

The Facilitation Skills workshop can help any organization make better decisions. This workshop will give participants an understanding of what facilitation is all about, as well as some tools that they can use to facilitate small meetings. A strong understating of how a facilitator can command a room and dictate the pace of a meeting will have your participants on the road to becoming great facilitators themselves.

Facilitation Skills Course Outline:

Module One: Getting Started
Housekeeping Items
The Parking Lot
Workshop Objectives

Module Two: Understanding Facilitation
What is Facilitation?
What is a Facilitator?
When is Facilitation Appropriate?

Module Three: Process vs. Content
About Process
About Content
A Facilitator"s Focus

Module Four: Laying the Groundwork
Choosing a Facilitated Approach
Planning for a Facilitated Meeting
Collecting Data

Module Five: Tuckman and Jensen"s Model of Team Development
Stage One: Forming
Stage Two: Storming
Stage Three: Norming
Stage Four: Performing

Module Six: Building Consensus
Encouraging Participation
Gathering Information
Presenting Information
Synthesizing and Summarizing

Module Seven: Reaching a Decision Point
Identifying the Options
Creating a Short List
Choosing a Solution
Using the Multi-Option Technique

Module Eight: Dealing with Difficult People
Addressing Disruptions
Common Types of Difficult People and How to Handle Them
Helping the Group Resolve Issues on Their Own

Module Nine: Addressing Group Dysfunction
Using Ground Rules to Prevent Dysfunction
Restating and Reframing Issues
Getting People Back on Track

Module Ten: About Intervention
Why Intervention May Be Necessary
When to Intervene
Levels of Intervention

Module Eleven: Intervention Techniques
Using Your Processes
Boomerang it Back
ICE It: Identity, Check for agreement, Evaluate how to Resolve

Words from the Wise
Lessons Learned
Completion of Action Plans and Evaluations

  • Facilitation Skills
  • Pre-Assignment
  • 1 and 2 Facilitation Skills
  • Module 2 Case Study
  • 01-Traits of a Good Facilitator
  • 3. Process vs. Content
  • Module 3
  • 02-Creating a Facilitation Plan
  • 03-Traits of a Good Facilitator
  • 4. Laying the Groundwork
  • Module 4
  • 04-Tuckman and Jensen_s Stages of Group Development
  • 05-Setting Ground Rules
  • 5. Tuckman and Jensen_s Model of Team Development
  • Module 5
  • 06-Levels of Intervention
  • 6. Building Consensus
  • Module 6
  • 7. Reaching a Decision Point
  • Module 7
  • 8. Dealing with Difficult People
  • Module 8
  • 9. Addressing the Group Dysfunction
  • Module 9
  • 10. About Intervention
  • Module 10
  • 11. Intervention Techniques
  • Module 11
  • Closing
  • Recommended Reading List
  • Assessment - Facilitation Skills
Completion rules
  • All units must be completed
  • Leads to a certification with a duration: Forever