Administrative Skills

(Administrative Office Procedures)


Description

Administrative office procedures may not be glamorous, but they are essential to the success of any enterprise. A well run office reduces miscommunications and helps to eliminate common errors. By making the administrative office a priority, you will establish clear policies and procedures with employee understanding and buy-in, which ensures that your work environment runs smoothly.

With our Administrative Office Procedures workshop, your participants will understand how an Administrative Office Procedure binder demonstrates professionalism and efficiency in an organization or office setting. It is also a marvelous instrument for quick reference and utilization. Strategies and procedures are a vital connection between the company"s vision and its everyday operations.








Administrative Office Procedures Course Outline:




Module One: Getting Started

  • Workshop Objectives


Module Two: Why Your Office Needs Administrative Procedures

  • Business Continuity

  • Succession Planning

  • Internal and External Audit Requirements

  • Recovery Planning

  • Case Study

  • Module Two: Review Questions


Module Three: Gathering the Right Tools

  • Binder

  • Section Divider

  • Sheet Protectors

  • Cover to Cover Binders

  • Case Study

  • Module Three: Review Questions


Module Four: Identifying Procedures to Include

  • Tracking Tasks for Some Days

  • Reach Out to Other Employees for Feedback/Ideas

  • Write Down Daily Tasks

  • Keep Track Using a Spreadsheet

  • Case Study

  • Module Four: Review Questions


Module Five: Top Five Procedures to Record

  • Use a Template to Stay Consistent from Track to Track

  • Be as Detailed as Possible

  • Use Bullet Points Instead of Paragraphs

  • Ask Someone to Execute the Procedure

  • Case Study

  • Module Five: Review Questions


Module Six: What to Include in Your Binder (I)

  • Phone Etiquette

  • Business Writing

  • Effective Time Management

  • Creating Meeting Arrangements

  • Case Study

  • Module Six: Review Questions




Module Seven: What to Include in Your Binder (II)

  • Policy on Absences

  • Breaks

  • Salaries

  • Benefits

  • Case Study

  • Module Seven: Review Questions


Module Eight: Organizing Your Binder

  • Create a Table of Contents

  • List Each Section (e.g. Accounting)

  • List Procedures in that Section

  • Keep Binder Updated with any New Changes

  • Case Study

  • Module Eight: Review Questions


Module Nine: What Not to Include in the Procedure Guide

  • Passwords

  • Identify Other Confidential Information Via Your Employer

  • Store Information in a Separate Folder Outside of the Guide

  • Find a Secure Location to Store

  • Case Study

  • Module Nine: Review Questions


Module Ten: Share Office Procedure Guide

  • Give Guide to Boss/Executive to Review

  • Inform Office Personnel of Procedure Guide

  • Place Guide in a Visible Area

  • Allow Office Personnel to Express Improvements/Updates if Needed

  • Case Study

  • Module Ten: Review Questions


Module Eleven: Successfully Executing the Guide

  • Create a One Hour Meeting/Seminar for Employees

  • Stay Consistent with Procedures

  • Make Employees Aware of any Updated Changes

  • Keep Open to Improvements

  • Case Study

  • Module Eleven: Review Questions







Content
  • 1. Admin Office Procedures - Getting Started
  • 2. Why Your Office Needs Office Admin Office Procedures
  • 2a. Module 02 case study
  • Quizz - Module 2
  • 01-Business Continuity
  • 02-Succession Planning
  • 03-Recovery Plan
  • 3. Gathering the Right Tools _Office procedures_
  • 3a. Module 03 case study
  • Quizz - Module 3
  • 04-Binder
  • 4. Identifying Procedures to Include _Admin Office Procedures_
  • 4a. Module 04 case study
  • Quizz - Module 4
  • 05-Tasks
  • 06-Spreadsheet
  • 5. Problem Solving _Admin Procedures_
  • 5a. Module 05 case study
  • Quizz - Module 5
  • 07-Template
  • 08-Detailed Steps
  • 6. Time Management _Admin Procedures_
  • 6a. Module 06 case study
  • Quizz - Module 6
  • 09-Phone Etiquette
  • 10-Checklist
  • 7. What to Include in Your Binder II _Admin procedures_
  • 7a. Module 07 case study
  • Quiz - Module 7
  • 11-Absences
  • 12-Salaries
  • 8. Organizing Your Binder _Office Procedures_
  • 8a. Module 08 case study
  • Quizz - Module 8
  • 9. What Not to Include in the Procedure Guide
  • 9a. Module 09 case study
  • Quizz - Module 9
  • 10. Share Office Procedures Guide
  • 10a. Module 10 case study
  • Quizz - Module 10
  • 11. Successfully Executing the Guide _Office Procedures_
  • 11a. Module 11 case study
  • Quizz - Module 11
  • 12. Closing
  • Administrative Office Procedures Recommended Reading
Completion rules
  • All units must be completed
  • Leads to a certification with a duration: Forever