Business Etiquette

Workplace Essentials


This course examines the basics, most importantly to be considerate of others, dress/appearance, the workplace versus social situations, business meetings, proper introductions and "the handshake", conversation skills/small talk, cultural differences affecting international business opportunities, dealing with interruptions, and proper business email and telephone etiquette. Have you ever been in a situation where:

You met someone important and had no idea what to say or do?
You spilled soup all over yourself at an important business event?
You showed up at an important meeting under or overdressed?

Let"s face it: we've all had those embarrassing etiquette gaffes. Our Business Etiquette workshop will help you look and sound their best no matter what the situation.

Business Etiquette Course Outline:

Module One: Getting Started
Workshop Objectives

Module Two: Understanding Etiquette
Etiquette Defined
The Importance of Business Etiquette

Module Three: Networking for Success
Creating an Effective Introduction
Making a Great First Impression
Minimizing Nervousness
Using Business Cards Effectively
Remembering Names

Module Four: The Meet and Greet
The Three-Step Process
The Four Levels of Conversation

Module Five: The Dining in Style
Understanding Your Place Setting
Using Your Napkin
Eating Your Meal
Sticky Situations and Possible Solutions

Module Six: Eating Out
Ordering in a Restaurant
About Alcoholic Beverages
Paying the Bill

Module Seven: Business Email Etiquette
Addressing Your Message
Grammar and Acronyms
Top 5 Technology Tips

Module Eight: Telephone Etiquette
Developing an Appropriate Greeting
Dealing with Voicemail
Cell phone Do's and Don'ts

Module Nine: The Written Letter
Thank You Notes
Formal Letters
Informal Letters

Module Ten: Dressing for Success
The Meaning of Colors
Interpreting Common Dress Codes
Deciding What to Wear

Module Eleven: International Etiquette
General Rules
Important Points
Preparation Tips

Module Twelve: Wrapping Up
Words from the Wise
Lessons Learned
Completion of Action Plans and Evaluations

  • Business Etiquette
  • Pre-Assignment
  • Business Etiquette Video Tutorials
  • Action Plan
  • Recommended Reading List
Completion rules
  • All units must be completed
  • Leads to a certification with a duration: Forever