Civility in the Workplace

Workplace Essentials


Description

While a training program on workplace manners and courtesy may seem like overkill, the reality is: rudeness is an epidemic costing industry millions a year. Indeed, what society seems to be gaining in terms of both knowledge and technological advancement, it’s losing out on basic social values that directly impact the bottom line.

To address the growing problem of incivility in the work setting, this workshop introduces the concept of civility, its importance to a company, as well as its typical causes and effects. Skills needed to effectively practice civil behavior, as well as different ways organizations can systematize civility in the workplace will also be discussed. The benefits to Civility In The Workplace are countless and will pay off immensely in every aspect of your job.

Civility In The Workplace Course Outline:

Module One: Getting Started
Workshop Objectives

Module Two: Introduction
What is Uncivil Behavior?
Three Reasons Why You Should be Civil
Dealing with Difficult Personalities
Costs and Rewards
Case Study
Review Questions

Module Three: Effective Work Etiquette
Greetings
Respect
Involvement
Being Politically Correct
Case Study
Review Questions

Module Four: Costs and Rewards
Incivility and the Costs
Civility and the Rewards
Four Causes of Incivility
How to Overcome It
Case Study
Review Questions

Module Five: Conflict Resolution
Collaborating
Competing
Compromising
Accommodating
Avoiding
Case Study
Review Questions

Module Six: Getting to the Cause
Examining the Root Cause
Creating a Cause and Effect Diagram
Forgiveness
Benefits of Resolution
Case Study
Review Questions

Module Seven: Communication
Para-verbal Communication
Non-Verbal Communication
Listening Skills
Appreciative Inquiry
Case Study
Review Questions

Module Eight: Negotiation
Three Sides to Incivility
Mediation
Arbitration
Creative Problem Solving
Case Study
Review Questions

Module Nine: Indentifying Your Need
Completing a Needs Analysis
Focus Groups
Observations
Anonymous Surveys
Case Study
Review Questions

Module Ten: Writing a Civility Policy
Designating the Core Group
Defining What is Unacceptable Behavior
Defining the Consequence
Writing the Policy
Case Study
Review Questions

Module Eleven: Implementing the Policy
The First Steps
Training
Addressing Complaints
Enforcing Violators
Case Study
Review Questions

Module Twelve: Wrapping Up
Words from the Wise
Lessons Learned
Completion of Action Plans and Evaluations

Content
  • Civility In The Workplace
  • Civility in the Workplace - Tutorials
  • Action Plan
  • Recommended Reading List
Completion rules
  • All units must be completed
  • Leads to a certification with a duration: Forever