Delivering Constructive Criticism

Workplace Essentials


Description

Delivering Constructive Criticism is one of the most challenging things for anyone. Through this workshop participants will gain valuable knowledge and skills that will assist them with this challenging task. When an employee commits an action that requires feedback or criticism it needs to be handled in a very specific way.

Constructive Criticism if done correctly will provide great benefits to your organization. It provides the ability for management to nullify problematic behaviors and develop well rounded and productive employees. Constructive feedback shows an employee that management cares about them and will invest time and effort into their careers.

Delivering Constructive Criticism Course Outline:

Module One: Getting Started
Icebreaker
Housekeeping Items
The Parking Lot
Workshop Objectives
Module Two: When Should Feedback Occur?
Repeated Events or Behavior
Breach's in Company Policy
When Informal Feedback has not Worked
Immediately After the Occurrence
Case Study
Module Two: Review Questions

Module Three: Preparing and Planning
Gather Facts on the Issue
Practice Your Tone
Create an Action Plan
Keep Written Records
Case Study
Module Three: Review Questions

Module Four: Choosing a Time and Place
Check the Ego at the Door
Criticize in Private, Praise in Public
It Has to be Face to Face
Create a Safe Atmosphere
Case Study
Module Four: Review Questions

Module Five: During the Session (I)
The Feedback Sandwich
Monitor Body Language
Check for Understanding
Practice Active Listening
Case Study
Module Five: Review Questions

Module Six: During the Session (II)
Set Goals
Be Collaborative
Ask for a Self-Assessment
Keep Emotions in Check
Case Study
Module Six: Review Questions

Module Seven: Setting Goals
SMART Goals
The Three P"s
Ask for Their Input
Be as Specific as Possible
Case Study
Module Seven: Review Questions

Module Eight: Diffusing Anger or Negative Emotions
Choose the Correct Words
Stay on Topic
Empathize
Try to Avoid "You Messages"
Case Study
Module Eight: Review Questions

Module Nine: What Not to Do
Attacking or Blaming
Not Giving Them a Chance to Speak
Talking Down
Becoming Emotional
Case Study
Module Nine: Review Questions

Module Ten: After the Session (I)
Set a Follow-up Meeting
Make your Self Available
Be Very Specific with the Instructions
Provide Support and Resources
Case Study
Module Ten: Review Questions

Module Eleven: After the Session (II)
Focus on the Future
Measuring Results
Was the Action Plan Followed?
If Improvement is not Seen, Then What?
Case Study
Module Eleven: Review Questions

Module Twelve: Wrapping Up
Words from the Wise
Lessons Learned
Completion of Action Plans and Evaluations

Content
  • Delivering Constructive Criticism
  • Quote - Criticism
  • Tutorials & Quizzes
  • Delivering Constructive Criticism
  • Activities & Resources
  • 01-Handling Repeated Events and Behaviors
  • 02-Breaches in Company Policy
  • 04-Recognizing When to Deliver Feedback
  • 03-When Informal Feedback isnGC_O_t Working
  • 06-Creating an Action Plan
  • 05-Practicing Your Tone
  • 08-Public vs. Private
  • 07-Checking Your Ego at the Door
  • 09-Being Face to Face
  • 10-The Feedback Sandwich
  • 11-Body Language Signals
  • 12-Learning to Be an Active Listener
  • 13-My Future Goals
  • 14-My Self-Assessment
  • 15-Emotions
  • 16-SMART Goals
  • 17-The Three PGC_O_s of My Goals
  • 18-Be More Specific
  • 19-Choosing the Correct Words
  • 20-Eliminating GC_y_YouGC_O_ Messages
  • 21-Attacking and Blaming Words
  • 22-Allowed to Speak
  • 23-Parts of a Follow-Up Meeting
  • 24-Making Yourself Available
  • 25-Create Specific Instructions
  • 26-Identify Additional Resources Available
  • 27-Was the Action Plan Followed
  • 28-Whats Next if There is No Improvement
  • Recommended Reading List
Completion rules
  • You must complete the units "Delivering Constructive Criticism"
  • Leads to a certification with a duration: Forever