Generation Gaps

Human Resources


While having various cultures in one workplace can present communication problems and conflicts, the benefits of such a variety in the workplace outweigh it. The workplace can present challenges to management in terms of handling the different generations present. As older workers delay retiring and younger workers are entering the workforce, the work environment has become a patchwork of varying perspectives and experiences, all valuable to say the least.

The Generation Gaps workshop will help participants understand the various generations present at work. Both the young and older worker will have ideas and suggestions to offer, which will help the organization thrive in the marketplace. Learning how to deal with the Generation Gaps at work will help you become a better manager or co-worker.

Generation Gaps Course Outline:

Module One: Getting Started
Workshop Objectives

Module Two: History
What Generations Exist in the Workplace
What Defines a Generation?
What This Means In Our Workplace?

Module Three: Traditionalist
Their Background
Their Characters
Their Working Style

Module Four: Baby Boomers
Their Background
Their Characters
Their Working Style

Module Five: Generation X"s
Their Background
Their Characters
Their Working Style

Module Six: Generation Y"s (Millennial)
Their Background
Their Characters
Their Working Style

Module Seven: Differentiations Between Generations
Working Style
Life Experience

Module Eight: Finding Common Ground
Adopting A Communication Style
Creating An Affinity Group
Sharing Knowledge

Module Nine: Conflict Management (I)
Younger Bosses Managing Older Workers
Avoid Turnover with a Retention Plan
Breaking Down the Stereotypes

Module Ten: Conflict Management (II)
Embrace The Hot Zone
Treat Each Other As A Peer
Create a Succession Plan

Module Eleven: The Power of 4
Benefits of Generation Gaps
How to Learn From Each Other
Embracing the Unfamiliar

Module Twelve: Wrapping Up
Words from the Wise
Lessons Learned
Completion of Action Plans and Evaluations

  • Quick Overview - Generation Gaps
  • Tutorials
  • Generation Gaps
  • Activities
  • Pre-Assignment
  • 01-Generations at Work
  • 02-Timeline
  • 03-Traditionalist Mind Map
  • 04-Baby Boomer Mind Map
  • 05-Generation X Mind Map
  • 06-Generation Y Mind Map
  • 07-Attitude Continuum
  • 08-Life Experience
  • 09-TAP
  • 10-Affinity
  • 11-ACE
  • 12-Retention Plan
  • 13-CARE
  • 14-Succession Plan
  • 15-FIT
  • 16-LEAD
  • Action Plan
  • Recommended Reading List
Completion rules
  • All units must be completed
  • Leads to a certification with a duration: Forever