Interpersonal Skills

Career Development


Description

We've all met that dynamic, charismatic person that just has a way with others, and has a way of being remembered. Your participants will identify ways of creating a powerful introduction, remembering names, and managing situations when you’ve forgotten someone’s name.

The Interpersonal Skills workshop will help participants work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations. They will also identify the skills needed in starting a conversation, moving a conversation along, and progressing to higher levels of conversation.


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Interpersonal Skills Course Outline:

Module One: Getting Started
Workshop Objectives

Module Two: Verbal Communication Skills
Listening and Hearing: They Aren’t the Same Thing
Asking Questions
Communicating with Power

Module Three: Non-Verbal Communication Skills
Body Language
The Signals You Send to Others
It's Not What You Say, It's How You Say It

Module Four: Making Small Talk and Moving Beyond
The Four Levels of Conversation

Module Five: Moving the Conversation Along
Asking for Examples
Using Repetition
Using Summary Questions
Asking for Clarity and Completeness

Module Six: Remembering Names
Creating a Powerful Introduction
Using Mnemonics
Uh-Oh! I've Forgotten Your Name

Module Seven: Influencing Skills
Seeing the Other Side
Building a Bridge
Giving In Without Giving Up

Module Eight: Bringing People to Your Side
A Dash of Emotion
Plenty of Facts
Bringing It All Together

Module Nine: Sharing Your Opinion
Using I-Messages
Disagreeing Constructively
Building Consensus

Module Ten: Negotiation Basics
Preparation
Opening
Bargaining
Closing

Module Eleven: Making An Impact
Creating a Powerful First Impression
Assessing a Situation
Being Zealous without Being Offensive

Module Twelve: Wrapping Up
Words from the Wise
Lessons Learned
Completion of Action Plans and Evaluations

Content
  • Interpersonal Skills
  • Pre-Assignment
  • Tutorials & Quizzes
  • Interpersonal Skills
  • Quick Recap - Animations
  • Module 02 Recap - Animation
  • Module 03 Recap - Animation
  • Module 04 Recap - Animation
  • Module 05 Recap - Animation
  • Module 06 Recap - Animation
  • Module 07 Recap - Animation
  • Module 08 Recap - Animation
  • Module 09 Recap - Animation
  • Module 10 Recap - Animation
  • Activities & Resources
  • 01-Body Language and the Signals that it Sends
  • 02-Seeing the Other Side
  • 03-Use Plenty of Facts
  • Action Plan
  • Recommended Reading List
Completion rules
  • All units must be completed
  • Leads to a certification with a duration: Forever