Knowledge Management

Supervisors & Managers


The Encarta Dictionary defines knowledge management as the organization of intellectual resources and information systems within a business environment. Sounds pretty simple, right? Take a moment, though, and think about all the information that each person has in their brain. That"s a lot of knowledge!

The Knowledge Management workshop will give participants the tools that they will need to begin implementing knowledge management in your organization, no matter what the size of the company or the budget. Wherever there are humans working together for one goal, there is knowledge to be harvested, stored, and dispensed as needed.

Knowledge Management Course Outline:

Module One: Getting Started
Workshop Objectives

Module Two: Understanding Knowledge Management
What is Knowledge
What is Knowledge Management
A Brief History
Applications in the Workplace

Module Three: Dos and Don'ts
Data, Information, and Knowledge
The Tacit Mode

Module Four: The Knowledge Management Life Cycle
Understanding Episodes

Module Five: The New Knowledge Management Paradigm
Paradigms of the Past
The New Paradigm
Implications and Applications
The Knowledge Management Endgame

Module Six: Knowledge Management Models
The Nonaka and Takeuchi Model (SECI)
Wiig Model
Kakabadse Model
Boisot Model

Module Seven: Building a Knowledge Management Rationale
Why Rationale is Necessary
Building a Business Case
Finding Success Stories
The Commodization/Customization Model

Module Eight: Customizing Knowledge Management Definitions
Components of a Knowledge Management Definition
Customizing the Components
Creating a KMBOK

Module Nine: Implementing Knowledge Management in Your Organization
Gathering Support
Identifying Opportunities for Revenue Streams
Key Knowledge Management Techniques
A Map for Success
The No-Budget Scenario

Module Ten: Tips for Success
About the Chief Knowledge Officer
Knowledge Management Skill Checklist
The Knowledge Management Imperative
The Hype Curve
Barriers and Helpers to Success

Module Eleven: Advance Topics
The Knowledge Management Maturity Model
Absorptive Capacity
Process Model Types

Module Twelve: Wrapping Up
Words from the Wise
Lessons Learned
Completion of Action Plans and Evaluations

  • Knowledge Management
  • 1. Getting Started _Knowledge Management_
  • Pre-Assignment
  • 2. Understanding Knowledge Management
  • Module 02 Case Study
  • 01-Knowledge Management Defined
  • 02-Knowledge Management History
  • 03-Knowledge Management Application
  • 3. Dos and Donts _Knowledge Mgt_
  • Module 03 Case Study
  • 04-K.I.D
  • 05-Tacit_Explicit
  • 06-Conversion Categories
  • 4. The Knowledge Management Life Cycle
  • Module 04 Case Study
  • 07-KM Life Cycle
  • 5. The New Knowledge Management Paradigm
  • Module 05 Case Study
  • 08-New KM Paradigm
  • 09-Applying Knowledge Management
  • 10-KM Endgame
  • 6. Knowledge Management Models
  • Module 06 Case Study
  • 11-SECI Model
  • 12-Wiig Model
  • 13-Kakabadse Model
  • 14-Boisot Model
  • 7. Building a Knowledge Management Rationale
  • Module 07 Case Study
  • 15-KM Rationale
  • 16-KM Business Case
  • 17-Connecting _ Codifying KM
  • 8. Customizing Knowledge Management Definition
  • Module 08 Case Study
  • 18-KM Definition
  • 19-Steps to Customizing Your KM Project
  • 20-Sample Definition
  • 21-KMBOK
  • 9. Implementing Knowledge Management in Your Organization
  • Module 09 Case Study
  • 22-Benefits of Starting at the Top
  • 23-KM Key Techniques
  • 24-KM Map for success
  • 25-No Budget for you KM project
  • 10. Tips for Success _Knowledge Management_.
  • Module 10 Case Study
  • 26-KM Skills Checklist
  • 27-Hype Curve
  • 28-KM Barriers
  • 11. Advanced Topics
  • Module 11 Case Study
  • 29-KM Maturity Model
  • 30-Absorptive Capacity
  • 31-Avoid the Rust
  • 32-Process Model
  • 12. Wrapping Up _Knowledge Mgt_
  • Closing
  • Action Plan
Completion rules
  • All units must be completed
  • Leads to a certification with a duration: Forever