Workplace Violence

Human Resources


Description

Workplace harassment must be identified, discouraged, and prevented in order to keep a hostile work environment from developing. Left unchecked, harassment can escalate into violence. Workplace violence and harassment training is essential to the safety of all employees.

In order to prevent Workplace Violence, it is essential that everyone is able to identify individuals who may be prone to violence. Our workshop will help participants recognize certain behaviors, and lower the risk of escalated situations. This workshop will help participants identify the warning signs, as well as give them coping and response tools.


Workplace Violence Course Outline:

Module One: Getting Started

Workshop Objectives

Module Two: What is Workplace harassment?

How to Identify
Costs to your business

Module Three: Identifying The Bully

Abusive Workplace Behaviors
Bullying and Personality Disorders
Narcissism

Module Four: How to Handle Workplace Violence

Types of Behavior
Target the Behavior, Not the Person
Implement an Action Plan

Module Five: Risk Assessment (I)

Understanding Anger and Aggression
Defusing & De-escalating Strategies
Communication Skills
Tactical Options

Module Six: Risk Assessment (II)

Identifying the Hazard
Assessing the Risk
Controlling the Risk
Evaluating & Review

Module Seven: Being the Victim

What Is Not Considered Bullying
Steps to take

Module Eight: Checklist for Employers

4 Step Process
Addressing all Employees
Code of Ethics
Policy and Procedures

Module Nine: Interview Process

Identify a Bully in the Interview Process
Warning Signs
Role Play
Case Study

Module Ten: Investigation Process

Advising your Supervisor
Lodging the Complaint
Initial Response
The Investigation
The Findings
Review & Closure

Module Eleven: Developing a Workplace Harassment Policy

Scope
Philosophy
Principles
Intent
Options
Informal Complaint Process
Formal Investigation process

Module Twelve: Wrapping Up

Words from the Wise
Lessons Learned
Completion of Action Plans and Evaluations

Content
  • Workplace Violence
  • Module 1 - Getting Started _Workplace Violence_
  • Module 2 - What Is Workplace Harrassment _Workplace Violence_
  • Module 02 Case Study
  • Activity - Bullying
  • Activity - What is Harassment
  • Activity - Costs
  • Module 3 - Identifying the Bully _Workplace Violence_
  • Module 03 Case Study
  • Activity - Personality Disorders
  • Activity - Narcissism
  • Module 4 - How to Handle Workplace Violence
  • Module 04 Case Study
  • Activity - Addressing Behavior
  • Activity - Types of Behavior
  • Module 5 - Risk Assessment _I_ _Workplace Violence_
  • Module 05 Case Study
  • Activity - De-escalation
  • Activity - Communication
  • Module 6 - Risk Assessment _II_ _Workplace Violence_
  • Module 06 Case Study
  • Activity - Assessing Risks
  • Activity - Controlling Risks
  • Module 7 - Being the Victim _Workplace Violence_
  • Module 07 Case Study
  • Activity - What Is Bullying
  • Activity - Steps
  • Module 8 - Checklist for Employers _Workplace Violence_
  • Module 08 Case Study
  • Activity - 4 Steps
  • Activity - Code of Ethics
  • Activity - Policy and Procedures
  • Module 9 - Interview Process _Workplace Violence_
  • Module 09 Case Study
  • Module 10 - Investigation Process _Workplace Violence_
  • Module 10 Case Study
  • Activity - Complaints
  • Activity - Investigation
  • Activity - Findings
  • Module 11 - Developing a Workplace Harassment Policy _Workplace Violence_
  • Module 11 Case Study
  • Activity - Policy
  • Activity - Role Play
  • Activity - Review and Closure
  • Closing
  • Action Plan
  • Recommended Reading List
Completion rules
  • All units must be completed
  • Leads to a certification with a duration: Forever