Supervising Others

Supervisors & Managers


Description

Supervising others can be a tough job. Between managing your own time and projects, helping your team members solve problems and complete tasks, and helping other supervisors, your day can fill up before you know it.

The Supervising Others workshop will help supervisors become more efficient and proficient, with information on delegating, managing time, setting goals and expectations (for themselves and others), providing feedback, resolving conflict, and administering discipline.

Supervising Others Course Outline:

Module One: Getting Started
Icebreaker
Housekeeping Items
The Parking Lot
Workshop Objectives

Module Two: Setting Expectations
Defining the Requirements
Identifying Opportunities for Improvement and Growth
Setting Verbal Expectations
Putting Expectations in Writing

Module Three: Setting Goals
Understanding Cascading Goals
The SMART Way
Helping Others Set Goals

Module Four: Assigning Work
General Principles
The Dictatorial Approach
The Apple-Picking Approach
The Collaborative Approach

Module Five: Degrees of Delegation
Level One: Complete Supervision
Level Two: Partial Supervision
Level Three: Complete Independence

Module Six: Implementing Delegation
Deciding to Delegate
To Whom Should You Delegate?
Providing Instructions
Monitoring the Results
Troubleshooting Delegation

Module Seven: Providing Feedback
Characteristics of Good Feedback
Feedback Delivery Tools
Informal Feedback
Formal Feedback
Module Eight: Managing Your Time
The 80/20 Rule
Prioritizing with the Urgent-Important Matrix
Using a Productivity Journal
Using Routines and Rituals to Simplify Your Workday

Module Nine: Resolving Conflict
Using a Conflict Resolution Process
Maintaining Fairness
Seeking Help from Within the Team
Seeking Help from Outside the Team

Module Ten: Tips for Special Situations
What to Do If You’ve Been Promoted from within the Team
What to Do If You’re Leading a Brand New Team
What to Do if You’re Taking on an Established Team

Module Eleven: A Survival Guide for the New Supervisor
Ask the Right Questions of the Right People
Go to Gemba
Keep Learning!

Module Twelve: Wrapping Up
Words from the Wise
Lessons Learned
Completion of Action Plans and Evaluations

Content
  • Supervising Others - 1. Getting Started
  • Pre-Assignment
  • 2. Setting Expectations _Sup. Others_
  • Module 02 Case Study
  • Quiz for module 2
  • 01-What is Missing
  • 02-Template for Written Expectations
  • 3. Setting Goals _Supervising Others_
  • Module 03 Case Study
  • Quiz for module 3
  • 4. Assigning Work _from Supervising Others_
  • Module 04 Case Study
  • Quiz for module 4
  • 5. Degrees of Delegation _Supervising Others_
  • Module 05 Case Study
  • Quiz for module 5
  • 6. Implementing Delegation _Supervising Others_.
  • Module 06 Case Study
  • Quiz for module 6
  • 03-Delegation at Gadgets Unlimited
  • 7. Providing Feedback _Supervising Others_
  • Module 07 Case Study
  • Quiz for module 7
  • 04-Problems at Cheery Chairs
  • 8. Managing Your Time _Supervising Others_
  • Module 08 Case Study
  • Quiz for module 8
  • 05-The Urgent-Important Matrix
  • 9. Resolving Conflict _Supervising Others_
  • Module 09 Case Study
  • Quiz for module 9
  • 06-The Stages of Team Development
  • 10. Tips for Special Situations _Supervising Others_
  • Module 10 Case Study
  • Quiz for module 10
  • 11. A Survival Guide for the New Supervisor
  • Module 11 Case Study
  • Quiz for module 11
  • Closing
  • Recommended Reading List
Completion rules
  • All units must be completed
  • Leads to a certification with a duration: Forever